Local Neighborhood Helpers
Privacy Policy & Service Policies
Terms & Conditions
Refund Policy
Partial refunds are available if you are unsatisfied with your cleaning. Contact us within 24 hours of service to request a refund. Refund amounts will be determined based on the scope of work completed. Refunds will be processed back to the original payment method within 5–7 business days.
Payment Policy
Payment is required 2 business days prior to your scheduled cleaning. Unpaid bookings will be rescheduled or cancelled.
Cancellation Policy
Cancellation is required at least 24 hours before service for a full refund. Cancellations within 24 hours will result in retention of 50% of the service fee. No-shows or same-day cancellations may forfeit 100% of the service fee.
Access Policy
Please ensure we have safe access to the property or provide door codes/lockbox instructions. Access must be provided within 30 minutes of arrival or the appointment may be cancelled or rescheduled at the client’s expense.
Pet Policy
All pets must be safely secured in another room or crate during cleaning.
Photo Consent
We take before-and-after photos of cleaned spaces for quality control, internal documentation, and marketing purposes. We will never post personal or identifying images of you, your family, or your belongings. By booking, you consent to this.
Safety Policy
We reserve the right to leave or terminate service immediately if there is danger, harassment, intimidation, or unsafe conditions. Refunds or rescheduling will be at our discretion.
Satisfaction Guarantee
If you’re not satisfied, contact us within 24 hours and we’ll address your concerns promptly.
Limitation of Liability
Local Neighborhood Helpers and its subcontractors are not liable for pre-existing damage, normal wear and tear, or items that break due to improper installation, age, or structural weakness. We are also not liable for indirect, incidental, or consequential damages arising from our services.
Customer Responsibilities
The client must ensure the property is safe, accessible, and free from hazards. Breakables, valuables, or irreplaceable items should be secured prior to service. Any special instructions must be provided in writing before the appointment.
Adjustments to Service Fee
If the property conditions differ significantly from the description provided (excessive clutter, debris, hazardous conditions, or dirtiness beyond normal expectations), Local Neighborhood Helpers reserves the right to adjust the service fee or complete only the booked scope of work without cleaning the excess dirtiness, or reschedule the appointment at the client’s expense.
Non-Solicitation of Staff
By booking, you agree not to directly hire, contract, or solicit Local Neighborhood Helpers’ subcontractors or employees for services outside of our company for a period of 12 months after your last service.
Payment Default
Failure to remit payment by the required date will result in cancellation or postponement of services and may incur additional fees or collection costs.
Service Scope
Services performed are limited to those listed in your booked package or add-ons. Any changes to scope must be approved in writing and may result in additional charges.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Michigan.
Agreement
By booking and signing, the client acknowledges they have read, understood, and agreed to these Terms and any linked policies.
Privacy Policy
Local Neighborhood Helpers (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By booking or using our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following information:
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Contact information such as name, email address, phone number, and service address
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Home details such as square footage, number of rooms, and type of service requested
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Access instructions you voluntarily provide (door codes, lockboxes, etc.)
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Optional photos of your home to help us recommend the best cleaning package or document our work
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Payment information processed securely by our third-party payment providers
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Any communications you send to us, such as emails, texts, or form submissions
How We Use Your Information
We use the information we collect to:
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Schedule, provide, and manage cleaning services
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Send quotes, invoices, appointment confirmations, and updates
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Communicate about your service and respond to inquiries
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Document our work and maintain internal quality control
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Improve our website, services, and customer experience
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Comply with legal obligations and enforce our policies
Photo Policy
We take before-and-after photos of cleaned spaces for internal documentation, quality control, and marketing purposes. These photos will never include personal or identifying images of you, your family, or private belongings. By booking, you consent to the use of non-identifying photos of cleaned spaces for our business purposes.
How We Share Your Information
We do not sell, rent, or trade your personal information. We only share your information with:
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Subcontractors or staff assigned to your service (to provide cleaning)
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Payment processors (such as Wix Payments or PayPal) to securely process transactions
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Service providers assisting us in running our website or operations, under confidentiality agreements
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Legal authorities if required by law or to protect our rights, safety, or property
Data Retention and Security
We retain your personal information only as long as needed to fulfill the purposes described in this policy. We use reasonable physical, technical, and administrative safeguards to protect your information, including access instructions. Only authorized personnel and subcontractors directly involved in your service can access sensitive data.
Access to Your Information
You have the right to request access to, correction of, or deletion of your personal information at any time by contacting us at info@localneighborhoodhelpers.com.
Cookies and Analytics
Our website may use cookies and analytics tools to track usage patterns and improve functionality. Cookies do not give us access to your computer or personal data beyond what you voluntarily provide.
Children’s Privacy
Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of such external websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the updated “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Local Neighborhood Helpers
Email: info@localneighborhoodhelpers.com